Shipping
New Hampshire Arsenal is committed to processing and shipping orders as quickly as possible.
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Processing Time: Orders typically ship within two (2) business days unless otherwise noted on the product page.
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Shipping Locations: We generally ship to all 50 U.S. states. However, certain products may be restricted or prohibited by federal, state, or local law. It is the customer's responsibility to ensure that any item ordered is legal to possess in their jurisdiction.
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FFL Transfers: Firearms and other items requiring shipment to a Federal Firearms License (FFL) holder will be shipped only to a licensed FFL dealer in your state. During checkout, you will be able to select your preferred local FFL from our dealer network.
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FFL Verification: Before shipping any FFL-required item, we will contact the selected dealer to verify that they are willing and able to receive the transfer. Orders requiring an FFL transfer will ship once this verification has been completed.
Please note that shipping times are estimates and may be affected by carrier delays, holidays, weather, or other circumstances beyond our control.
Returns
We want you to be satisfied with your purchase. If you need to return an item, please review the following policy:
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Return Window: Eligible items may be returned within 30 days of the original purchase date.
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Condition Requirements: Returned items must be:
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In new, unused condition
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In their original packaging
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Complete with all included accessories, documentation, and components
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Returns will not be accepted if:
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The original packaging has been discarded.
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The item has been installed, assembled, or used in any build.
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The item shows signs of use, damage, or modification.
Return Shipping
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If an FFL-required item was shipped to a receiving FFL and was never transferred to or picked up by the customer, New Hampshire Arsenal will provide a prepaid return shipping label to the receiving FFL.
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In all other circumstances, customers are responsible for return shipping costs.
Return Authorization (RMA)
Before returning any item, you must obtain a Return Merchandise Authorization (RMA).
To request an RMA, email shop@nharsenal.com with your order number and the reason for the return. We will provide return instructions, an RMA number, and the appropriate return shipping address. Returns sent without prior authorization may be refused or delayed in processing.
Refunds will be issued to the original payment method after the returned item has been received, inspected, and approved.